Genuine Xiser replacement parts and repair help
Xiser Replacement Parts & Stepper Repair Support
Find genuine replacement parts for your Xiser Personal Trainer, Pro Trainer, and older Xiser stepper models. This page includes replacement cylinders, cable assemblies, and service parts designed to keep your Xiser stair stepper exercise machine running smoothly.
Xiser steppers are built to be serviced, not thrown away. Every Xiser machine is designed as a long-term fitness investment, and owners are encouraged to contact Xiser before replacing major components. In many cases, even out-of-warranty parts can be repaired or serviced, helping extend the life of your machine instead of sending it to the landfill.
Before ordering, we recommend identifying your model, cable size, and cylinder type so you receive the correct replacement part. If you are not sure which part you need, Xiser support can help you confirm the correct repair option.
Xiser Manual
Review basic setup, use, and product information for your Xiser stepper.
Cable Assembly Guide
Learn how to identify the cable assembly size used on your machine.
Cylinder Identification
Check cylinder size and model details before ordering replacements.
Troubleshooting
Diagnose resistance changes, sounds, clicking, and normal wear items.
Pedal Retainer Band
View replacement instructions. Contact Xiser if you need a new cord.
Contact Xiser before throwing away or replacing major parts.
Many Xiser components can be repaired or serviced, even when they are out of warranty.
Send us a photo of your stepper, cylinders, cable assembly, or worn part before ordering.
Contact Xiser Support
