Xiser Stepper Questions & Answers

What should I do if my Xiser hydraulic cylinder assembly is leaking?

If your Xiser hydraulic cylinder assembly is leaking fluid, stop using the machine and request repair service through the Xiser contact page. Xiser does not offer customer-installed cylinder repair kits.

The hydraulic cylinder assembly is one unit made from two cylinders permanently fastened to a shared base. Even if only one side appears to be leaking, the full assembly must be sent to Xiser for inspection or repair.

Xiser repairs cylinder assemblies when possible, including older assemblies, and may replace the assembly if it cannot be repaired. It is usually best to seek repair before purchasing a replacement cylinder assembly.

Start here: Contact Xiser Customer Service

Can I fix a leaking cylinder myself?

No. Xiser does not recommend repairing or rebuilding a leaking hydraulic cylinder assembly at home, and Xiser does not offer a customer repair kit for cylinder leaks. Cylinder assemblies should be sent to Xiser for repair evaluation.

When requesting service, include the model, approximate age of the machine, serial number if available, and photos if helpful.

Why is my Xiser step height lower than it used to be?

If your Xiser step height is noticeably lower than it used to be, the most common cause is hydraulic fluid loss in the cylinder assembly. In most cases, the cylinder assembly should be sent to Xiser for repair evaluation before purchasing replacement parts.

Since the cylinder assembly is repaired as one unit, do not try to replace or repair only one side of the assembly.

Does my Xiser need regular lubrication?

Routine lubrication is not normally required. If a squeak develops over time, apply a small amount of Teflon-impregnated oil only to the pedal hinge/pivot point or the cable bolt hinge area.

Do not use WD-40. Do not lubricate the hydraulic cylinder rods or piston shafts.

Should I lubricate the pistons or cylinder rods?

No. Do not apply lubricant directly to the hydraulic cylinder rods or piston shafts. Lubrication should only be used if a squeak develops at the pedal pivot point or cable bolt hinge area.

My Xiser is squeaking. What should I check?

Squeaking usually comes from the cable bolt hinge area or the pedal pivot point. If a squeak develops, apply a small amount of Teflon-impregnated oil to those points only.

Avoid over-lubricating the machine, and do not use WD-40.

My Xiser is clicking or knocking. What should I check first?

If your Xiser is clicking or knocking, first make sure the machine is set up properly. The cylinder assembly should be positioned correctly on the frame, and the cable assembly blocks must be fully seated on the cylinder piston rods.

If a cable block is not seated all the way, or if it is sitting at an angle, it can bind on the piston rod. Stepping while the block is stuck, angled, or only partially seated can damage the cables, frame, or cylinder assembly.

Also check that the pedal bolts, fasteners, and linkage areas are aligned and moving freely. Clicking or knocking is often caused by improper setup, cable block placement, loose hardware, or a linkage area that is not moving smoothly.

Helpful page: Before You Start: Xiser Setup Guide

What should I do if the cable block is stuck on the cylinder piston rod?

The cable assembly blocks must be fully seated on the cylinder piston rods before using the Xiser. If a block is not seated correctly, it can bind on the rod and become stuck. Stepping while the block is stuck or only partially seated can damage the cables, frame, or cylinder assembly.

The proper cable block position is shown on the Before You Start setup page. If a cable block becomes stuck, do not force the machine through a stepping motion. Lift the affected pedal up a few inches to take pressure off the block, then tap the cable block to knock it loose.

Helpful page: Before You Start: Xiser Setup Guide

How do I adjust the resistance on my Xiser stepper?

The Xiser cylinder assembly has a single resistance valve. The valve has a slot that can be turned with a coin, as shown in the instruction manual.

The slot has a notch at one end. With the slot vertical and the notch facing down, the resistance is at its stiffest and slowest setting. With the notch facing up, the resistance is at its easiest and fastest setting, which is useful for high-intensity sprint-style stepping. Intermediate positions provide medium resistance.

Helpful page: Before You Start: Xiser Setup Guide

Why does the resistance feel uneven?

Uneven resistance is usually caused by the resistance valve not being set squarely into one of its main positions. If the valve is slightly between positions, the stepping motion may feel slightly uneven.

This can usually be corrected by turning the valve fully into the desired position. Advanced users may make small adjustments to fine-tune the feel, but most users should start with the valve set cleanly at one of the main resistance positions.

The black rubber band on my stepper broke. Do you sell replacements?

Yes. The black rubber band is the pedal retainer band, and replacement pedal retainer bands are available from Xiser.

View parts: Xiser Replacement Parts

I have an older model. Can I convert it to a different cylinder size?

Xiser frames are the same across models, although there have been frame and pedal upgrades over the years. A machine can be converted to a different cylinder assembly size as long as the matching cable assemblies are also replaced.

Do not mix cylinder assembly sizes with the wrong cable assemblies. The cylinder assembly and cable assemblies must match.

Helpful page: How to Identify Your Xiser Cylinder Size

Can I still get parts for an older Xiser stepper?

Yes. Xiser machines are designed to be serviceable, and many older machines can still be repaired or updated with the correct parts.

If your machine is older, identify the cylinder assembly size before ordering. Matching the cylinder assembly and cable assemblies is important.

Helpful page: Identify Your Cylinder Size

How do I know which replacement cylinder assembly or cable I need?

Start by identifying your current cylinder assembly size. Xiser machines may use different cylinder assembly and cable combinations, especially older machines.

The cylinder assembly and cable assemblies must match. If you are converting to a different cylinder assembly size, the matching cables should be replaced at the same time.

Helpful page: Identify Your Cylinder Size

What parts are covered under warranty?

Xiser machines, Xiser-refurbished machines sold by Xiser, and genuine Xiser replacement parts are covered according to Xiser warranty terms. Warranty coverage depends on the product, purchase source, purchase date, and type of use.

Warranty registration: Register Your Xiser Warranty

How do I request repair service?

To request repair service, use the Xiser contact page and include your model, approximate machine age, serial number if available, and photos when helpful. Xiser will reply with instructions for sending the machine or cylinder assembly in for service.

Start here: Contact Xiser Customer Service

Can Xiser repair machines or cylinder assemblies outside the warranty period?

Xiser may be able to service many out-of-warranty machines and cylinder assemblies. Out-of-warranty service is reviewed case by case.

For U.S. repairs, the customer pays to ship the machine or cylinder assembly to Xiser. Xiser currently charges a flat $30 return shipping fee for repaired machines or cylinder assemblies. Cables and other small replacement parts are shipped according to the selected shipping method.

International repair return shipping is quoted case by case.

Are refurbished Xiser machines covered by warranty?

Yes. Xiser-refurbished machines sold through the Xiser website carry the same warranty as new Xiser machines.

My cylinder assembly feels hot to the touch. Is that normal?

Yes, some heat is normal. Xiser uses hydraulic resistance, and hydraulic cylinder assemblies can become warm during use, especially during hard or longer workouts.

I like to work out for longer periods. Will this overheat the cylinders?

Xiser machines are built for demanding use, including high-intensity workouts and longer steady sessions. Cylinder assembly heat can increase during longer workouts, especially at higher resistance settings.

For longer sessions, use a resistance level that allows smooth stepping and monitor how the machine feels.

Can I use the Xiser for both short high-intensity workouts and longer steady workouts?

Yes. Many customers use the Xiser for short high-intensity intervals, warmups, office stepping, and longer steady workouts. The right resistance and pace depend on your fitness level, workout goal, and comfort.

What is the difference between the Personal Trainer and Pro Trainer?

The Personal Trainer is designed for individual home use. The Pro Trainer is designed for heavier use, frequent use, or multi-user environments. Both models use the same basic stepping motion, while the Pro Trainer is built for more demanding use.

Is the step height different between the Personal Trainer and Pro Trainer?

No. The step height of the Personal Trainer and Pro Trainer is the same. The main difference is the intended use and duty level of the machine.

Why does the Xiser cost more than cheaper mini steppers?

The Xiser is made in the USA from aircraft-grade aluminum and is designed as a serviceable, long-lasting exercise machine. Unlike many low-cost mini steppers, Xiser machines are built with repairable hydraulic cylinder assemblies and replaceable parts.

Is the Xiser made in the USA?

Yes. Xiser machines are made in the USA.

Can I try the Xiser before I buy it?

Xiser does not have widespread in-person demo locations. However, Xiser offers a 30-day trial period after purchase so customers can try the machine at home.

What is your return policy?

Xiser offers returns according to the terms listed in the refund policy. Customers should review the policy before ordering, especially for timing, condition, and return-shipping requirements.

Read more: Xiser Refund Policy

Do you have any sales?

Xiser does not always run sales or promotions. Current pricing and any available offers will be shown on the product pages.

How often do you get refurbished machines?

Refurbished Xiser machines are rare and may go weeks without being available. When refurbished machines are available, they are typically listed Monday mornings, Mountain Time.

Can you put me on a list for a refurbished machine?

Xiser does not currently maintain a waiting list for refurbished machines. Availability is limited, and refurbished units are listed on the website when available.

Does Xiser buy back used machines to refurbish them?

No. Xiser does not currently have a buy-back or trade-in program for used machines.

Refurbished Xiser machines are typically units that have been returned, inspected, serviced, and made available for resale when inventory allows. Refurbished units are rare and may go weeks without being available.

Are refurbished machines under warranty?

Yes. Xiser-refurbished machines sold through the Xiser website carry the same warranty as new Xiser machines.

Do you ship outside the United States?

Yes. Xiser ships to many international locations. Shipping cost and delivery options are calculated at checkout when available for the destination country.

Do you have a UK, European, or international distributor?

Xiser does not currently have separate distributors in the UK, Europe, or other countries. Xiser products may also be available through Amazon.

Is VAT included on international orders?

Shopify calculates VAT for many countries at checkout. Depending on the destination country, additional customs duties, import fees, or carrier charges may still apply.

Do you ship to my country?

The easiest way to confirm shipping availability is to enter your shipping address at checkout. If your country is not available, Xiser may not currently ship directly to that destination.

Do you have an affiliate program?

Yes. Xiser offers an affiliate program for approved partners. Affiliates can apply through the Xiser affiliate page.

Learn more: Join Our Xiser Affiliate Team