Xiser Customer Care

Xiser® Customer Support

Contact Xiser® Customer Support

Have a question about your Xiser® stepper, replacement parts, warranty, service, or ordering? We’re here to help with real support from people who know the machine.

Product Questions

Need help choosing between the Personal Trainer™ and Pro Trainer™, or deciding which Xiser® model is right for your use?

Parts & Service Help

If you need cylinders, cables, pedal caps, retainer bands, or help identifying your machine, send us a message before ordering.

Warranty & Returns

Contact us with warranty questions, return questions, or service requests. Including your order number helps us respond faster.

Looking for a quick answer?

Many common questions about Xiser® maintenance, cylinder repair, replacement parts, warranty coverage, refurbished machines, international shipping, and returns are answered on our FAQ page. Checking there first may help you find the answer without waiting for a reply.

Visit the Xiser FAQ

To Help Us Respond Faster

Please include any details that apply:

Your order number, if available
Whether you own a Personal Trainer™, Pro Trainer™, or older Xiser® model
A short description of the issue or question
Photos of the machine, cylinders, cable, or worn part if parts identification is needed