Shipping policy
Shipping Policy
Fast, Reliable Delivery
All Xiser® trainers are carefully packaged and shipped from our facility in Colorado to ensure they arrive safely and ready to use.
Order Processing
- Orders are typically processed within 1–2 business days
- Orders placed on weekends or holidays will be processed the next business day
- You will receive a confirmation email once your order has shipped
Shipping Times
Delivery times vary based on location:
- United States: Typically 2–5 business days
- International: Varies by destination and customs processing
Please note: delivery times are estimates and may vary due to carrier conditions.
Shipping Carriers
We ship using trusted carriers such as:
- UPS
- FedEx
- USPS
Carrier selection may vary depending on your location and order.
Shipping Rates
Shipping costs are calculated at checkout based on:
- destination
- shipping method
- order size
International Shipping
We ship worldwide.
For international orders:
- Shipping times vary by country
- Customers are responsible for any applicable:
- duties
- taxes
- import fees
These charges are determined by your country’s customs authority.
Order Tracking
Once your order ships, you will receive a tracking number via email.
You can use this to monitor delivery status in real time.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout.
Xiser® is not responsible for delays or losses due to incorrect or incomplete addresses.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Contact us as soon as possible at contact@xiser.com
- Include photos (if damaged) and your order details
We will work quickly to resolve the issue.
Questions?
If you have any questions about shipping, delivery, or your order:
Closing
Precision-built equipment—delivered with care.